FAQ's

General Information

  • Who are we?

    The Camel Soap Factory is a Dubai based manufacturer of natural skincare products handcrafted with locally sourced camel milk.

    We may be the world’s largest manufacturer of natural soaps made with fresh camel milk, but we remain true to our roots. Ever mindful of our natural, handcrafted and sustainable origions, we continue to produce quality products in small batches to ensure that we deliver skincare products that are both skin and environment friendly.

    Not only have we become the region’s premier choice for personal gifts, but more and more companies are recognizing our innovative products as a distinctive and uniquely local corporate gift.

    Discover the bounty of an enthralling region, where old meets new. Each of our products draws inspiration from the rich tradition of Arabia – its alluring aromas, exotic flavours and mystical ingredients. When you take home The Camel Soap Factory natural skincare products, you’re taking home the memory of Arabia.

  • Our Office Hours

    The Camel Soap Factory office hours are Sunday – Thursday 8am – 5pm ( Gulf Time Zone ).

    We’re closed on Fridays and Saturdays, and on official UAE holidays.

    If we’re away from the phone lines, or already on the line with other business, we do ask that you leave a message and we’ll return your call as soon as we can. You can also send us email via our contact page.We’re rarely closed, but do reserve the right to take a few days off occasionally.  Online orders placed while we’re closed will be actioned on the first day that we re-open. Orders placed over the weekend will be dealt with first thing on Sunday.

About Our Products

  • What Products do you manufacture?

    We offer a range of natural skincare products. To-date we have focused on body and facial soaps, lip balms and have recently introduced a fabulous Anti-Ageing Moisturiser made with camel milk and pure Omani Frankincense essential oil. We will be following this ‘face cream’ with a moisturising hand and body cream.

    We will continue to innovate, and are always exploring ways that we can incorporate exciting regional ingredients into our product range.

  • What do you mean by "natural?

    We recognise that there really aren’t any ‘Natural’ skincare products since these simply don’t exist in nature. When we say our skincare products are natural, it’s our way of saying that we take natural ingredients and blend them together to create nature derived products.

    Our products contain no petrochemical derivatives, no synthetic dyes and no synthetic preservatives.

  • Are your skincare products organic?

    No, while our products are made with all-natural ingredients, they are not organic.  By nature, any natural soap can only be up to 85% organic, since the lye involved in the soap making process is not certified as organic. We prioritize quality and ethically sourced ingredients over the hype surrounding organic products.

  • Are your skincare products vegan?

    No, our products would not be classed as vegan due to the camel milk we add to all of our products. Other than our fresh, pasteurised camel milk, we use only plant oils and butters.

  • Do you harm Camels?

    Let be quite frank about this: We love camels!

    We use no part of the camel other than their and fresh, pasteurised whole milk.

    We source our camel milk from one of two camel milk dairies in the UAE and visit often. We’re happy to report that they are some of the most pampered camels around, and are very well treated.

  • Do you test on animals?

    No, we absolutely do not. All of our products are tested on very willing friends and family.